McDermott Associates
Case Studies break line
British Airways British Airways

Move to Waterside HQ

2500 persons


To advise BA on all filing matters prior to the move to new HQ

Devise common filing system and reduce filing quantities to enable huge savings in space and retrieval times

Enable hot-desking and remote working by introducing structured systems


Audit files of 2500 people

Created database which enabled cross-departmental analysis

Designed classification system for paper and electronic documents

Worked with BA facilities on implementation


Reduced filing by 60%

Shared drives use Windows Explorer to run a classification system which minimises paper dependency

User-friendly retention guides were produced

Supported culture of team working, shared learning and hot desking

Improved both the physical environment and the positive "karma" of a creative, positive working ambiance with perceptible productivity gains

The Feng Shui principles of the building were supported by calm, space and order

Subsequently, worked with 6 other branches of the company (approx. 2000 persons)